Friday, 2 March 2012

Untuk ungkapan yang diucapan oleh seorang Receptionist dengan tamu hotelnya pada saat masuk dan keluar hotel adalah :

Check In

Front Desk Receptionist

  • What name is the reservation under?
  • How long will you be staying?
  • Are you planning on checking out tomorrow?
  • I'm afraid you can't check in until after 4:00 pm.
  • What type of vehicle are you driving?
  • Do you know the license plate number of your vehicle?
  • Complimentary breakfast is served in the lobby between 8 and 10 am.
  • I'll give you two room keys.
  • The dining room is on the main floor at the end of the hall.
  • The weight room and sauna are on the top floor.
  • Just call the front desk if you need any extra towels or pillows.

Guest

  • We have a reservation under Jill McMann.
  • Do you have any vacancies?
  • Is the hotel booked, or can we get a room for tonight?
  • How do we get to our room from here?
  • Is it okay to park out front?
  • What time is the pool open until?
  • What time is breakfast served at?
  • Is it too early to check in?
  • Can we get a wake-up call?
  • When is check out time?

Check Out

Front Desk Receptionist

  • Are you ready to check out?
  • What room were you in?
  • How was your stay?
  • Was everything satisfactory?
  • Will you be putting this on your card?
  • And how will you be paying for this?
  • Would you like to speak to the hotel manager on duty?
  • I'll just need your room keys, please.
  • Enjoy the rest of your holiday.
  • Have a safe trip home.

Guest

  • We're checking out of room 401.
  • Sorry we're a bit late checking-out.
  • I'm afraid we overslept/slept in.
  • We really enjoyed our stay.
  • We have a few complaints.
  • We'll be back next time we're in town
Sample Conversation
Adapun contoh percakapannya adalah sebagai berikut :
Receptionist:
Hi there. Are you checking out now?
Guest:
Yes, sorry. I know we're a few minutes late.
Receptionist:
That's no problem. It's always really busy at check out time anyway.
Guest:
Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist:
The hotel isn't booked this week, so it's not a problem. How was everything?
Guest:
The room was great. The beds were really comfortable, and we weren't expecting our own fridge.
Receptionist:
I'm glad you liked it.
Guest:
The kids were disappointed that the pool wasn't open this morning, though.
Receptionist:
I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest:
Well we had a nice swim last night anyhow.
Receptionist:
Will you be putting this on your credit card?
Guest:
No. I'll pay cash.
Receptionist:
OK. So the total comes to $123.67, including tax.
Guest:
I thought it was $115 even. That's what they said yesterday when we checked in.
Receptionist:
Yes, but there is an extra room charge on your bill.
Guest:
Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist:
No problem. So...from $140, here's your change. Now, I'll just need to ask you for your room keys.
Demikianlah contoh ungkapan dan percakapan seorang receptionist dan tamu hotelnya, semoga bermanfaat !

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