Friday, 2 March 2012

Customer Service for Cashiers

06:22 | Posted by Jendela Ilmu | Edit Post

Di banyak bisnis, seorang kasir adalah orang pertama yang melihat pelanggan. Sehingga pelayanan seorang kasir adalah menentukan laku atau tidaknya barang yang terjual atau sukses atau tidaknya bisnis kita. Seorang kasir harus ramah, murah senyum, menyapa pelanggan dengan baik dan tips pelayanan yang lain. Perhatikan contoh ungkapan dan percakapan di bawah ini.

Customer Service: Language

Here are some expressions to practise and use on the job. Refer to cashier vocabulary for any words you don't know.
  • Did you find everything you were looking for today?
  • Has it warmed up/cooled down/dried up out there yet? 
  • Are you interested in taking part in our promotion?
  • I apologize for the wait.
  • I'm new at this job. Thank you for your patience.
  • I'm going to have to call to get a price check.
  • Do you need a hand out with your bags?
  • Have a wonderful day.
  • Thanks for shopping at...
  • Please come again.
  • See you again soon.

Sample Customer Service Encounters: Speaking Practice

Find an English friend to practise with. Take turns being cashier and customer.

Making a sale (upselling)

Cashier:
I see you've chosen some nice blouses from our fall line. Are you aware of our promotion today?
Customer:
No, actually, I'm not.
Cashier:
All men's and lady's fall tops are on buy one get one free.
Customer:
Oh, that's great.
Cashier:
Would you like to look around some more? There are some great men's dress shirts at the back of the store.
Customer:
No thank you. I can't shop for my husband. He never likes what I pick out for him.
Cashier:
(laughs) So, just these two blouses today then?
Customer:
Yes, that's all for today.

Handling a complaint

Cashier:
How was your meal today?
Customer:
Well, the food was good as it always is. We were a bit disappointed in the service tonight, though.
Cashier:
Oh, I'm sorry to hear that. Would you like to fill out a comment card? Or I could get a manager for you.
Customer:
That's okay. We know it's your peak time. We usually try to come a little earlier before the rush.
Cashier:
Well, I'd like to make it up to you. I'm going to give you a discount today. I'll take your drinks and dessert off the bill.
Customer:
Oh, that would be nice. Thank you.
Cashier:
No, thank you. Your satisfaction is important to us. Here's a coupon for your next visit. Please come again.
Customer:
Thank you. We will.

Demikianlah contoh ungkapan dan percakapan yang dilakukan antara seorang kasir dan pelanggannya, semoga contoh tersebut bermanfaat untuk meningkatkan kualitas pelayanan anda terhadap pelanggan.
You can read also about “ Cara mengundang seseorang dalam bahasa inggris” or “Contoh text narrative singkat” or “Contoh text argumentative” and “Contoh reading text bahasa inggris” Thank for yor attention.
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