PRACTICE YOUR ENGLISH

Taking a Reservation :

• Enterprise Hotels, Lise speaking. How can I help you?
• What date are you looking for?
• How long will you be staying?
• How many adults will be in the room?
• I'm afraid we are booked that weekend.
• There are only a few vacancies left.
• We advise that you book in advance during peak season.
• Will two double beds be enough?
• Do you want a smoking or non-smoking room?
• The dining room is open from 4 pm until 10 pm.
• We have an indoor swimming pool and sauna.
• We serve a continental breakfast.
• Cable television is included, but the movie channel is extra.
• Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand side.
• The rate I can give you is 99.54 with tax.
• We require a credit card number for a deposit.

Guest :

• I'd like to make a reservation for next week.
• Is it necessary to book ahead?
• Do you charge extra for two beds?
• How much is it for a cot?
• Do you offer free breakfast?
• Is there a restaurant in the hotel?
• Do the rooms have refrigerators?
• Do you do group bookings?
• Is there an outdoor pool?
• Do you have any cheaper rooms?
• When is it considered off- season?

Sample Conversation :

Receptionist:    Thanks for calling Quality Inn. Morine speaking.
Caller:    Hello. I'm interested in booking a room for the September long weekend.
Receptionist:    I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre.
Caller:    Oh, I didn't realize. Well what about the weekend after that?
Receptionist:    So... Friday the seventeenth?
Caller:    Yes. Friday and Saturday.
Receptionist:    It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then.
Caller:    Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist:    Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night.
Caller:    That's reasonable. And do you have cots? One of my daughters might be bringing a friend.
Receptionist:    We do, but we also charge ab extra ten dollars per person for any family with over four people. The cot is free.
Caller:    Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist:    Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit.
Caller:    Great, I'll call you right back. I have to find my husband's credit card.
Receptionist:    Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.